CompTIA A+ Certification (Accelerated)

Course Overview

CompTIA A+ is the industry standard for establishing a career in IT and the preferred qualifying credential for technical support and IT operational roles. It is about much more than PC repair. Candidates are better prepared to troubleshoot, and problem solve, and technicians better understand a wide variety of issues ranging from networking and operating systems to mobile devices and security. A+ supports the ability to connect users to the data they need to do their jobs regardless of the devices being used.

Target Audience

Job Roles:

• IT Support Specialist
• Helpdesk Technician
• Field Technician
• Tier I Support Specialist
• Desktop Support Specialist
• Associate Network Engineer
• Systems Support Technician
• Junior Systems Administrator

Individuals seeking CompTIA A+ certification (220-1101 and 220-1102)

 

Course Objectives

• Prepare for the latest A+ certification exams.
• Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking.
• Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals.
• Implement basic data backup and recovery methods and apply data storage and management best practices.
• Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening.
• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software.
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support.

Course Content

Lesson 1: Installing Motherboards and Connectors
Lesson 2: Installing System Devices
Lesson 3: Troubleshooting PC Hardware
Lesson 4: Comparing Local Networking Hardware
Lesson 5: Configuring Network Addressing and Internet Connections
Lesson 6: Supporting Network Services
Lesson 7: Summarizing Virtualization and Cloud Concepts
Lesson 8: Supporting Mobile Devices
Lesson 9: Supporting Print Devices
Lesson 10: Configuring Windows
Lesson 11: Managing Windows
Lesson 12: Identifying OS Types and Features
Lesson 13: Supporting Windows
Lesson 14: Managing Windows Networking
Lesson 15: Managing Linux and macOS
Lesson 16: Configuring SOHO Network Security
Lesson 17: Managing Security Settings
Lesson 18: Supporting Mobile Software
Lesson 19: Using Support and Scripting Tools
Lesson 20: Implementing Operational Procedures

Course Prerequisites

End-user skills with Windows-based PCs

Basic knowledge of computing concepts

Test Certification

This course prepares you for:

• CompTIA A+ 220-1101
• CompTIA A+ 220-1102

Please note: In order to obtain the CompTIA A+ Certification, you must take and pass both 220-1101 and 220-1102 exams.

Follow on Courses