About this course
Course Overview
WXTX (Cisco Webex Teams Workshop) is a 3-day class focused around Cisco Webex Teams, an app-centric, cloud-based service that provides a complete collaboration suite for teams to create, meet, message, call, care, whiteboard, and share, regardless of whether they’re together or apart—in one continuous work stream before, during, and after meetings. Being able to understand how this works and what the features are is the key focus of this course. NterOne’s Webex Teams training should be taken by students who have a working understanding of Cisco Collaboration Products. This Cisco Webex Teams Training will help students be able to describe Cisco Webex Teams, comprehend Cisco Webex Teams Meetings, and grasp Cisco Webex Teams Messaging, among much more. This course is intended to be taken by system engineers, system administrators, architects, and channel partners.Target Audience
- System Engineers
- System Administrators
- Architects
- Channel Partners
Course Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe Cisco Webex Teams
- Comprehend Cisco Webex Teams Meetings
- Understand Cisco Webex Teams Messaging
- Recognize Cisco Webex Teams Calling
- Appreciate Cisco Webex Teams Care
- Explain Cisco Webex Teams Management and Administration
- Describe Cisco Webex Teams Service Availability, Ordering, and Support
- Understand Cisco Webex Teams Board
Course Content
Module 1: Cisco Webex Teams Overview
- Lesson 1: What is Cisco Webex Teams
- Lesson 2: Webex Teams Delivery
- Lesson 3: Webex Teams Security
- Lesson 4: Webex Teams Collaboration
- Lesson 5: Webex Teams API
- Lesson 6: Meetings
- Lesson 7: Messaging
- Lesson 8: Calling
- Lesson 9: Cisco Webex Teams Spaces
- Lesson 10: Cisco Webex Teams Hybrid Services
- Lesson 11: Cisco Webex Teams Benefits
Module 2: Cisco Webex Teams Meetings
- Lesson 1: Basic Meetings
- Lesson 2: Instant Messages
- Lesson 3: Schedule Meetings
Module 3: Cisco Webex Teams Advanced Meetings Overview
- Lesson 1: WebEx Integration
- Lesson 2: Personal Room
- Lesson 3: Cisco Webex Teams Desk and Room Devices and the Cisco Webex Teams Board
- Lesson 4: Cisco Webex Teams Conferencing
- Lesson 5: Cisco Webex Teams Board and Room Device Setup and Use
- Lesson 6: Three ways to enable pairing
Module 4: Cisco Webex Teams Messaging
- Lesson 1: Cisco Webex Teams Messaging Overview
- Lesson 2: Key Benefits of Cisco Webex Teams Messaging
- Lesson 3: Cisco Webex Teams Messaging Features
- Lesson 4: Cisco Webex Teams (feature in the app)
- Lesson 5: Use Cases
Module 5: Cisco Webex Teams Board
- Lesson 1: Advanced Interactive Whiteboard
- Lesson 2: No Network, Bluetooth needed
- Lesson 3: Microphones
- Lesson 4: Voice-Tracking Technology
- Lesson 5: Webex Teams Board Application Suite
- Lesson 6: Camera
- Lesson 7: Webex Teams APIs
- Lesson 8: Any Board, anywhere
- Lesson 9: Messaging
- Lesson 10: Setup
Module 6: Cisco Webex Teams Calling Overview
- Lesson 1: Traditional Calling Features in Cisco Webex Teams
- Lesson 2: Features and Benefits of Cisco Webex Teams Calling
- Lesson 3: Benefits of Mobility and Collaboration Features of Cisco Webex Teams
- Lesson 4: PSTN Calling
- Lesson 5: Phone Support
- Lesson 6: Use Cases
Module 7: Cisco Webex Teams Care
- Lesson 1: Overview
- Lesson 2: Embedding
- Lesson 3: Experience
Module 8: Cisco Webex Teams Management and Administration
- Lesson 1: Overview
- Lesson 2: Cisco Cloud Collaboration Management Features and Benefits
- Lesson 3: Management
- Lesson 4: Security
- Lesson 5: Portal
Module 9: Cisco Webex Teams Service Availability, Ordering, and Support
- Lesson 1: Country Availability
- Lesson 2: Language Support
- Lesson 3: Ordering
- Lesson 4: Support
- Lesson 5: Cisco Capital
Lab 1: Initial Cisco Collaboration Cloud Organization Configuration: Customer Trial and Configure Active Directory Connector
Lab 2: Webex Teams Message, Meeting, and Call Configuration
Lab 3: Hybrid Services: Calendar Service Configuration
Lab 4: Hybrid Services: Call Service Aware Configuration
Lab 5: Hybrid Services: Call Service Connect Configuration
Lab 6: Bulk User Configuration
Lab 7: Single Sign-on with AD FS Configuration
Lab 8: Call Routing Features: Hunt Groups and Auto Attendants
Course Prerequisites
The knowledge and skills that a learner should have before attending this course are as follows:
Familiarity with Cisco Collaboration Products
